FAQ
Frequently Asked Questions
At MANEVIQUE, we are committed to offering hair accessories that combine thoughtful design, style, comfort, and everyday versatility.
If your question is not answered below, please contact our customer care team at service@manevique.com.
Materials & Design
Q: What materials are MANEVIQUE hair accessories made from?
A: Materials vary depending on the individual design. Our collections may include metal alloys, acrylic, resin, fabric, polyester, elastic materials, faux pearls, rhinestones, crystals, decorative stones, synthetic fibers, and other accessory components.
Please refer to the individual product page for available product-specific information.
Q: Will the actual product look exactly like the photos online?
A: We make every reasonable effort to represent our products accurately. However, minor variations in color, texture, decorative placement, finish, shape, or appearance may occur due to screen settings, photography lighting, production batches, handmade details, and manufacturing tolerances.
Such minor differences do not necessarily indicate a product defect.
Care & Use
Q: How should I care for my MANEVIQUE hair accessories?
A: To help maintain the appearance and condition of your accessories, we recommend keeping them in a clean and dry place when not in use. Avoid prolonged exposure to moisture, water, perfume, hairspray, cosmetics, excessive heat, and household chemicals.
Metal and decorative surfaces may be gently wiped with a soft, dry cloth after use.
Q: How can I help prevent damage to delicate accessories?
A: Hair accessories should be handled carefully and used only for their intended purpose. Avoid excessive pulling, twisting, bending, crushing, or stretching.
Accessories containing crystals, rhinestones, faux pearls, bows, decorative flowers, crowns, fascinators, or other delicate embellishments should receive additional care.
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days after payment is successfully confirmed.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on destination, carrier operations, customs procedures, and local delivery conditions.
Once your order has shipped, available tracking information will be sent to your email.
Q: What happens if my order arrives damaged or incorrect?
A: Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact service@manevique.com within 48 hours of delivery.
Please include your order number, a description of the issue, and clear photographs of the product and packaging.
Our customer care team will review the issue and provide an appropriate solution.
Returns & Exchanges
Q: Can I return an item if it does not meet my expectations?
A: Yes. Eligible merchandise may be returned within 30 days after delivery.
To qualify for a standard return, the item must remain unused, unworn, unaltered, and in its original condition with the original packaging and included accessories.
For hygiene reasons, hair accessories that have already been worn or used may not be eligible for return unless they are defective or damaged.
Q: Can I exchange an accessory for another color or style?
A: Please contact our customer care team at service@manevique.com.
Depending on inventory and your location, we may help arrange an exchange or recommend returning the eligible original item and placing a new order.
Still Have Questions?
Please contact:
Email: service@manevique.com
MANEVIQUE — Designed to complete your look.