REFUND POLICY
Refund Policy
At MANEVIQUE, we want every accessory you purchase to feel like the right addition to your personal style.
We understand that choosing hair accessories online may involve personal preferences relating to size, color, finish, fit, texture, and design. If an eligible product does not meet your expectations, this policy explains our return and refund process.
1. Our 30-Day Return Period
You may request an eligible return within 30 days after receiving your order.
To qualify for a standard return, merchandise must generally be:
- Unused.
- Unworn.
- Unaltered.
- Undamaged.
- In its original condition.
- Returned with original packaging, tags, accessories, and included materials where applicable.
For hygiene reasons, hair accessories that have been worn or used may not be accepted for return unless the item is defective or damaged.
2. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us at:
within 48 hours after delivery.
Please provide your order number, a description of the issue, and clear photographs of the item and packaging.
After reviewing your request, we may offer a replacement, refund, or other appropriate solution.
3. How to Initiate a Return
Step 1 — Contact Us
Email service@manevique.com and provide your order number and reason for requesting a return.
Step 2 — Receive Authorization
Our customer care team will review your request and provide return instructions if your item qualifies.
Step 3 — Return the Item
Package the merchandise securely and follow the return instructions provided by our customer service team.
For returns that are not caused by a product defect, shipping damage, or our fulfillment error, the customer may be responsible for return shipping costs unless applicable law requires otherwise.
Returns sent without authorization may not be accepted.
4. Processing Your Refund
After an authorized return is received and inspected, approved refunds are generally processed within 3–5 business days.
Refunds will normally be issued to the original payment method used for the purchase.
Banks, credit-card companies, and payment providers may require an additional 5–10 business days or longer to reflect the refund in your account.
5. Non-Returnable Items
Subject to applicable consumer law, the following items may not be eligible for return:
- Hair accessories that have already been worn or used.
- Products damaged after delivery through misuse or improper handling.
- Items that have been altered or modified.
- Items returned without necessary components or packaging.
- Personalized or customized products.
- Gift cards, if offered.
- Items explicitly identified as final sale before purchase, except where applicable law provides otherwise.
Products received damaged, defective, or incorrectly supplied remain subject to applicable consumer rights.
6. Exchanges
If you would like a different color, size, style, or design, contact:
Direct exchanges may depend on product availability and destination.
In some situations, we may recommend returning the eligible original merchandise and placing a new order for your preferred item.
7. Order Cancellations
If you would like to cancel or modify an order, contact us as soon as possible after placing it.
We cannot guarantee cancellation or modification once an order has entered processing or has already been dispatched.
Have a Question?
For assistance regarding returns or refunds:
Email: service@manevique.com
Important: Please do not send merchandise to our registered business address unless our customer service team specifically instructs you to do so.
Approved returns may need to be sent to a designated return facility. The appropriate return address will be provided after your request has been reviewed and authorized.
MANEVIQUE — Thoughtful style, supported by thoughtful service.